Questions, answered.
Everything you need to know about the cap, your order, and what happens if something's not right.
The cap
Right now we make one thing, and we make it properly: the NEWPB 4D Soft Dome Racing Cap, available in eight colours — turquoise, black, white, navy, pink, lavender, light lavender and yellow. More products are on the way.
The soft silicone dome sits smooth and wrinkle-free over your head, cutting the ripples and drag that slow you down at the wall. It's the same cap worn for some of the fastest swims in the world.
It's built for racing — a clean, fast profile for the moments that count. You can absolutely train in it too; just expect a race cap to wear faster than a thick training cap if you use it every session.
This item is one size fits most. We recommend it for swimmers aged 13 years and older, as the fit is designed to be secure and slightly tight.
Rinse it in fresh water after every swim, dry it flat away from direct sun, and don't store it scrunched up or rolled tight. Chlorine, heat and sunlight are what age silicone — a little care goes a long way.
Orders & shipping
All Australian orders are sent with Australia Post. You choose your speed at checkout:
- Standard (Parcel Post): same state & metro 2–5 business days · interstate 3–8 business days. Longer to WA, NT and rural or remote areas.
- Express (Express Post): next business day within Australia Post's Express Post next-business-day network (most capital cities and major centres). 1–3 business days everywhere else.
These are Australia Post's own delivery estimates and exclude weekends and public holidays. For an exact estimate see Australia Post's delivery estimator. Orders are dispatched within [FILL: handling time — e.g. 1–2 business days].
Yes. US shipping is fully available, and we've sorted out the tariff situation on our end — so it's business as usual, with normal shipping times and no nasty surprises at your door.
Yes — we send standard shipping to your country. Please note that any import tariffs, duties or VAT charged on the way into your country are the recipient's responsibility and aren't included in our prices or shipping. These are set by your local customs authority, not by us.
We ship worldwide, with prices shown in your local currency at checkout. As with Europe, any import duties or taxes charged by your country are the recipient's responsibility.
Shipping is calculated at checkout based on your location and chosen speed. Replacement caps for faulty items always ship free (see below).
Yes. Once your order is dispatched you'll get a confirmation email with tracking so you can follow it to your door.
We dispatch from Australia.
Returns & replacements
For hygiene reasons, swimming caps can't be returned, exchanged or refunded for change of mind once your order is placed. Please choose your colour carefully before checking out — and if you're unsure about anything, just ask us first.
We've got you. On the rare occasion something isn't right with your cap, we'll send you a brand-new one free of charge, with free shipping — and you won't even need to post the old one back. Just fill in the replacement request below with a quick photo and your order reference, and we'll take care of the rest.
Just let us know within 30 days of receiving your order so we can sort it out quickly.
No. Nothing in our policy limits your rights under the Australian Consumer Law. Our replacement process is simply there to make putting things right as fast and painless as possible.
Request a replacement
Pop your details below with a quick photo and we'll take a look. If your cap needs replacing, we'll send a new one free of charge — usually sorted within [FILL: review time — e.g. 2 business days].
Request received.
Thanks — we've got your details and photo. We'll take a look and get back to you by email shortly.
Team orders
We do — caps, teamwear and apparel in your colours, with your crest. For any custom inquiry, just fill out the form on our Team Order page and we'll take it from there.
Yes. Custom team orders have a minimum of 30 units, and some products require more. Please don't submit a team inquiry for fewer than 30 — for smaller quantities, our caps are available to buy individually in the shop.
Timing depends on the freight option you choose at the time of order:
- Air freight — the quicker option, around 45 days total from artwork sign-off to delivery.
- Sea freight — the most economical option, around 90 days total.
Both include roughly 30 days of production; the difference is the shipping leg. Larger orders or more complex artwork can add a little time — we'll confirm the best option and a firm timeline with you when your order is locked in.
Still need a hand?
Can't find your answer here? Send us a message and we'll get back to you.
support@newpb.com